سياسة الخصوصية

Effective Date: February 16, 2026

Mervan Loyalty ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Mervan Loyalty mobile application ("the App").

1. Information We Collect

A. Personal Information

• Name & Contact Details: Full name, owner's name, phone number, and email address.
• Location Information: Physical address and Governorate to facilitate orders and delivery.
• Account Credentials: Passwords (stored securely using hashing) and authentication identifiers (Firebase UID).

B. Loyalty & Usage Data

• QR Code Scans: Records of scanned batches to award points.
• Points History: Total points earned, spent, and current balance.
• Order History: Records of your transactions within the App.

C. Technical & Device Data

We automatically collect certain information through our use of third-party services like Google Firebase:

• Log data (e.g., access times, app crashes).

2. How We Use Your Information

We use the collected data to:

• Create and manage your account.
• Process and track your loyalty points and rewards.
• Facilitate orders and deliveries between customers, distributors, and agents.
• Improve App performance and fix technical issues.

3. Data Sharing & Third Parties

We do not sell your personal data. We share information only in the following cases:

• Service Providers: We use **Google Firebase** for authentication and data storage. Your data is handled according to Google’s Privacy Policy.
• Business Operations: Customer data (name, address, phone) is shared with authorized Distributors and Agents to fulfill orders.
• Legal Requirements: If required by law or to protect our rights.

4. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it immediately.

5. Your Rights & Data Retention

• Access & Correction: You can view and update your profile information within the App settings.
• Data Deletion: You may request the deletion of your account and associated data by contacting us at mervan@mervan.com.tr.
• Retention: We retain your data as long as your account is active or as needed to provide you with services.

6. Security

We implement industry-standard security measures, including password hashing and secure communication protocols, to protect your data from unauthorized access.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the App.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: mervan@mervan.com.tr

Address: Turkey, Kilis